Home - Unclassified

Welcome to Unclassified.

Your Intelligent Solution for Contact Center
and Service Desk Automation.

Say goodbye to manual ticket sorting and tedious classifications! Our cutting-edge AI-powered solution streamlines your support process by automating, through machine learning, the classification of requests with remarkable accuracy. Our advanced AI, leaning on Robotic Process Automation (RPA) and Natural Language Processing (NLP), handles ticket assignments flawlessly and with faster response times, freeing up your team to prioritize exceptional customer support. Experience the revolution of Unclassified as we redefine ticket management, leaving you with more time to focus on what truly matters - building meaningful connections with your customers.

Empower Your Contact Center

In a landscape characterized by obstacles, Unclassified stands as the beacon of change, offering solutions to transform your Contact Center and Service Desk operations. Our advanced AI-powered solution addresses critical industry problems, enhancing efficiency, and delivering exceptional results. Here's how:

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Rising Labor Costs & Low Productivity

The escalating costs of maintaining customer service offices have become a significant hurdle. Unclassified counters this by automating labor-intensive tasks, minimizing operational costs, and boosting productivity.

Shortage of IT Specialists & High Turnover

The lack of skilled IT staff and high employee turnover can impede operations. Unclassified bridges this gap by seamlessly integrating AI-powered capabilities, ensuring consistent performance, and eliminating the impact of employee turnover.

Meeting SLA & Quality Service Demands

Meeting Service Level Agreement (SLA) commitments and delivering consistent quality service can be challenging. Unclassified ensures timely and high-quality service by swiftly processing messages from all communication channels through machine-trained artificial intelligence.

Time-Consuming Ticket Registration

Employees spending excessive time registering notifications rather than solving technical issues hampers efficiency. Unclassified streamlines this process, enabling your team to focus on resolving complex issues while AI handles ticket assignments.

Experience Unclassified's Cutting-Edge Solutions

Increased Efficiency and Swift Response

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Unclassified's AI swiftly processes messages from various communication channels—portals, emails, and phones—boosting efficiency and response times. This increased agility allows your team to provide prompt support and exceed customer expectations.

Simplicity of Implementation

Our self-learning neural network requires no specialized resources for implementation, maintenance, or development. This simplicityensures a seamless transition to AI-powered automation without the need for extensivetechnical expertise.

Versatility Across Industries

One neural network model, trained and refined by Unclassified, finds application across diverse service industries. From IT service desks to bookings and repairs, Unclassified's AI adapts to meet your unique needs.

Zero Downtime and Consistent Availability

Absence or absenteeism of employees doesn't lead to service unavailability. Unclassified ensures consistent operations, guaranteeing uninterrupted support even during staff fluctuations.

Enhanced Service Quality

The tireless and error-free nature of our neural network translates to elevated service quality. Unclassified's AI consistently delivers accurate and precise ticket assignments, enhancing customer satisfaction.

Financial Gains Through Cost Reduction

With 90% of costs attributed to labor, Unclassified's AI-driven automation significantly reduces the expenses of customer service departments, enabling you to reallocate resources for business growth and innovation.

AI-Powered Magic for Your Contact Center