Product - Unclassified

Your All-in-One Contact Center and Service Desk Automation Solution.

SM.ai, our AI-first service automation platform, is designed to tackle the most pressing challenges modern customer service offices face.

We address critical industry problems, such as:

Rising labor costs
Difficulties in meeting strict quality requirements
Pressure to optimize processes while reducing costs

Unlocking Excellence Through Unclassified SM.ai

Email2Ticket (e2t) Module

Automatic Classification and Streamlined Ticket Creation

Automate the classification of service requests with precision and speed. SM.ai’s email2ticket (e2t) module eliminates the need for manual intervention, creating, classifying, and forwarding tickets to the relevant service teams. With a neural network capable of continual learning at its core, the system evolves with your projects.

Chat Assistant Agent (ACA)

Empowering Agents Through Machine Learning NLP

Enhance agent support during chat interactions. Our Chat Assistant Agent (ACA) generates tickets based on conversation transcripts, enabling agents to handle cases efficiently, rapidly and engagingly.

ChatBot with ML

Real-time Interactive Support and Ticket Creation

Experience real-time, interactive support through Unclassified’s ChatBot, empowered by machine learning. The ChatBot provides instant answers and creates service requests (tickets) based on user interactions, ensuring comprehensive support.

Advanced AI Model

XLM-RoBERTa for Multilingual Excellence

Our AI model, built on advanced algorithms like XLM-RoBERTa, ensures excellence across more than one hundred languages, including Polish. It outperforms multilingual BERT, providing accurate and precise interactions.

Unleash your full potential with Unclassified SM.ai and reshape your Contact Center and Service Desk operations

Address Industry Challenges: Tackle rising labor costs, quality demands, and cost pressures head-on.

Effortless Integration: Seamlessly incorporate AI-driven solutions into your existing systems.

Continual Learning: Leverage self-learning models that adapt and evolve for sustained excellence.

Enhanced Quality: Elevate service quality with AI-driven accuracy in ticket assignments.

Cost-Efficiency: Optimize resources and reduce operational costs, enhancing profitability.

FREE DEMO

Unclassified SM.ai is versatile and can be applied to various industries and use cases, including:

Customer Support

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Enhance your support team's efficiency by automating ticket handling and focus on delivering exceptional service.

IT Service Desk

Streamline IT support operations, ensuring prompt issue resolution and reduced downtime.

Sales & Marketing

Manage customer inquiries seamlessly, improving lead response time and conversion rates.

E-commerce

Optimize order processing and interactions, improving the overall customer experience.

Healthcare

Speed up patient inquiry handling and appointment scheduling, ensuring better care.

Education

Efficiently manage student inquiries and support requests, enabling a smooth educational experience.

Revolutionizing Contact Center
and Service Desk Operations

Introducing Unclassified SM.ai

Your All-in-One Contact Center and Service Desk Automation Solution.

Unlocking Excellence Through Unclassified SM.ai

Unleash your full potential with Unclassified SM.ai and reshape your Contact Center and Service Desk operations

Unclassified SM.ai is versatile and can be applied to various industries and use cases, including:

Customer Support

IT Service Desk

Sales & Marketing

E-commerce

Healthcare

Education

Ready to experience the power of Unclassified SM.ai for your business?

Revolutionizing Contact Center and Service Desk Operations

Introducing Unclassified SM.ai

Your All-in-One Contact Center and Service Desk Automation Solution.

Unlocking Excellence Through Unclassified SM.ai

Unleash your full potential with Unclassified SM.ai and reshape your Contact Center and Service Desk operations

Address Industry Challenges

Effortless Integration

Continual Learning

Enhanced Quality

Cost-Efficiency

Unclassified SM.ai is versatile and can be applied to various industries and use cases, including:

Customer Support

IT Service Desk

Sales & Marketing

E-commerce

Healthcare

Education

Ready to experience the power of Unclassified SM.ai for your business?

Revolutionizing Contact Center
and Service Desk Operations